In order to receive a refund for an in-App purchase, the purchased goods must be unused. Should you meet this requirement, please proceed as mentioned below:
| Please note that while we are supporting World of Warships: Blitz on both Android and iOS, the refund process is bound to the platform you made the purchase and the refund procedure may be different from one platform to the other. |
Apple
All payments on this platform go through Apple iTunes Store and are not directly handled by Wargaming.net.
In order to get your case investigated, we invite you to contact Apple Support by following this link.
We strongly recommend that you add a transaction history to your request in order to speed up the process. If you are unsure how to gather this data, please have a look at the following guide:
All payments on this platform go through Google Play and are not directly handled by Wargaming.net.
However, if you made a payment through Google Play and wish it refunded, we invite you to contact our Support Team and add a proof of payment such as your payment history on Google to the ticket.
In order to know how to gather this data, we recommend the guide displayed on Google’s website:
We will then be able to consider your request.
Huawei
All payments on this platform go through Huawei AppGallery and are not directly handled by Wargaming.net.
However, if you made a payment through Huawei AppGallery and wish to have it refunded, please contact our Support Team and include the following information in your request:
- The country selected in the settings of the platform you used to download the game client
- Proof of payment, such as a screenshot of your payment history on Huawei AppGallery
If you need help accessing this information, we recommend reading the guide on Huawei’s website:
Once you submit this information, we will be able to process your request.
Important
Regardless of the platform, do not forget to add your player ID and server region. If you cannot attach a file, you can post it on a free file sharing site and provide us with a link, or send it separately to support@wowsblitz.com