Valiant Captains,
We hope this message finds you in high spirits and ready for an exciting journey ahead! Back in July, we shared the news that we were closing our Eastern European server. We also promised to make it as smooth as possible for you to transition to the server of your choice. Today, we have some fantastic news to share regarding your Fleets.
We understand that one of the key elements of your experience is your beloved Fleets, and we know how important it is for you to enjoy adventures with your friends. That's why we're thrilled to announce that we're offering a special opportunity for players who had maximum level Fleets (Lv25) on the Eastern European server. We're giving you the chance to upgrade your newly formed Fleets on the new servers to the maximum level, ensuring you can continue your epic journeys together.
Here's how you can take advantage of this opportunity:
Deadline for Submission: Please make sure to provide us with the necessary information by December 28, 2023. After this date, we will no longer be able to accept Fleet upgrade requests, so don't miss your chance!
What We Need From You: To request an upgrade for your Fleet, please reach out to us via a support ticket and provide the following information:
- Name of Eastern European Fleet: Tell us the name of your Fleet on the Eastern European server.
- Name of the Fleet in the New Region: Share the name of your Fleet on the new server.
- Tag of the Fleet on the New Region: Include the tag of your Fleet on the new server.
- The Region of the New Fleet: Let us know the region you've moved your Fleet to.
- Screenshot Indicating the Fleet Being Maximum Level on Eastern Europe: Provide us with a screenshot as proof that your Fleet reached the maximum level on the Eastern European server.
- ID of the Fleet Commander: Include the ID of the player leading your Fleet.
Fleet Upgrade Process: All verified Fleets will automatically be upgraded with the release of Update 7.0 on January 10.
Please note that once our Customer Support team has instructed you that the Fleet will be recorded for transfer, there is nothing else that you need to do.
We're incredibly excited to see you and your friends continue your adventures on our new servers with fully upgraded Fleets, and we hope this opportunity brings even more excitement to you!
Thank you for being part of our community, and please don't hesitate to reach out if you have any questions or need assistance with the upgrade process. We're here to help you every step of the way.
Fair winds and following seas, Captains!